7juu Privacy Policy —
Your information is safe with us

7juu ("we", "us", or "platform") operates a trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use the 7juu website or application, why we collect it, and how it is used and stored.

By creating an account on this site or using our services, you are agreeing to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

What information we collect

When registering an account and using services on 7juu, we may collect the following types of information:

1.1 Information you provide directly

• Full name, date of birth, and national identity card details (for age verification)
• Email address and mobile number
• bKash, Nagad, or Rocket account details (for transaction processing only)
• Residential address
• Your chosen password for account security (stored in encrypted form)

1.2 Information collected automatically

• IP address and device information (operating system, browser type)
• Cookie and session data
• Browsing activity on the site and page visit logs
• Gaming history and transaction records
• Login time, logout time, and session duration

1.3 Information received from third parties

For age and identity verification purposes, we may receive limited information from verification service providers. For payment processing, transaction confirmation details are received from bKash, Nagad, and Rocket.

Purpose of data collection

7juu uses your information for the following legitimate purposes:

2.1 Service operations

• Creating and managing your account
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Keeping gaming activity running and storing transaction history
• Activating bonuses and promotional offers and providing VIP benefits

2.2 Security and legal compliance

• Preventing fraud, money laundering, and other unlawful activities
• Verifying user identity and age (for users aged 21 and above only)
• Monitoring accounts to ensure responsible gaming
• Meeting applicable legal obligations

2.3 Service improvement

• Running site analytics to improve the user experience
• Identifying and resolving technical issues
• Testing new games and features

2.4 Communication

• Sending transaction notifications
• Providing account security alerts
• Informing you about promotional offers, subject to your consent
• Providing customer support

Cookies and tracking technologies

7juu uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

3.1 Types of cookies we use

• Essential cookies: Required for login sessions and security — the site cannot function without these.
• Functional cookies: To remember your language preferences and gaming settings.
• Analytics cookies: To monitor and improve site usage — data is processed in aggregate form.

3.2 Cookie controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly. Contact our support team for more information.

Data sharing and disclosure

7juu does not sell, rent, or improperly disclose your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service providers

We work with certain third-party service providers who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket), identity verification, and gaming software supply. These providers operate under strict confidentiality agreements and receive only the minimum information necessary for their designated tasks.

4.2 Legal obligations

We may be required to disclose information by court order, lawful requests from government agencies, or applicable law. In such cases we will always aim to provide only the minimum necessary information.

4.3 Fraud prevention

Limited information may be shared with relevant authorities to prevent potential fraud, money laundering, or unlawful use of the platform.

4.4 Business transfers

In the event of a business restructuring or acquisition, your information may be transferred, but the terms of this Policy will continue to apply and you will be notified in advance.

Data storage and security

5.1 Security measures

7juu follows industry-standard technical and organisational measures to keep your personal and financial information safe:

• SSL/TLS encryption — all data transfers occur through encrypted channels
• Password hashing — your password is never stored in plain form
• Two-Factor Authentication
• Regular security audits and vulnerability testing
• Strict access controls — only authorised staff can access the information they need

5.2 Data retention period

We retain your information for as long as your account is active and as needed to provide the service. Even after an account is closed, relevant information may be retained for a defined period to meet legal obligations and resolve disputes.

5.3 Data breaches

In the event of a data security breach, we will promptly notify affected users in accordance with applicable law and take the necessary steps to minimise harm.

Your rights and controls

As a 7juu user, you have the following rights regarding your information:

• Right to access: You can request to see what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of your information in certain circumstances (complete deletion may not be possible where legal obligations exist).
• Right to restrict processing: You can ask us to limit the use of your information for specific purposes.
• Right to opt out of marketing: You can opt out of promotional communications at any time.
• Right to data portability: You can request your information in a structured format.

To exercise any of the above rights, contact our support team. We will process your request within a reasonable time.

Protection of minors

7juu is for users aged 21 and above only. We do not knowingly collect or store information from any minor. Age is verified at the time of registration, and additional verification may be requested in cases of doubt.

If we become aware that a minor has created an account using false information, that account will be closed immediately and the collected information will be deleted.

International data transfers

7juu's servers and data infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the recipient country has equivalent or higher data protection standards in place.

Through technical and contractual safeguards, we ensure that your information is handled to the standards of this Policy even in the case of international transfers.

Changes to the Policy

7juu reserves the right to update this Privacy Policy at any time. For significant changes, we will publish a notice on the website and notify registered users by email.

The publication date of the updated Policy will always be shown at the top of this page as "Last Updated". Continued use of the site after changes have been made will be taken as acceptance of the new Policy.

Contact us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please get in touch with us:

We generally aim to respond to your request within business days. More complex matters may take a little longer, but we will always keep you informed of progress.

To read our other policies, see: Terms and Conditions and Responsible Gaming.